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Engage Connect is a leading magazine dedicated to the latest trends, insights, and advancements in the contact center industry. Our team of experienced professionals brings you in-depth articles, expert opinions, and cutting-edge strategies to help you stay ahead in the rapidly evolving world of customer service.
Contributors
Mr. Rohit Gupta is a prominent voice in CX and contact centers, currently serving as the Chief Operating Officer at Venturesathi. With over 12 years of experience, he specializes in streamlining processes, integrating new technologies, and managing teams to boost efficiency and customer satisfaction.
Stephen Wood is a seasoned customer experience (CX) professional with over 18 years of experience working with global brands. He has a proven track record of leading transformative change, expanding into new markets, and driving improvement through innovative technologies and best practices.
Simone Silva is the Principal and Founder of Experience Tales Consulting. With 20+ years of experience in customer experience, service operations, quality, and innovation, she helps clients create and deliver differentiation that drives business value and increases customer loyalty.