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Voice is Not Dead: Why Phone Support Remains the King in 2025

May 12, 2025 No Comments

In a world dominated by chatbots, AI assistants, and self-service portals, it’s easy to assume…

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Why Ignoring Unhappy Customers is More Expensive Than Fixing Their Problems

March 10, 2025 No Comments

Most businesses assume that if a customer isn’t complaining, they must be satisfied. But here’s…

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Understanding Tenant Communication Through Outsourced Contact Centers

November 25, 2024 No Comments

Effective tenant communication is crucial for companies to build trust and foster long-term relationships with…

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Cybersecurity Audits: The Backbone of Successful Outsourcing

November 13, 2024 No Comments

Outsourcing has become a critical strategy for improving efficiency, cutting costs, and accessing specialized expertise….

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About Us
Engage Connect is the content and storytelling arm of Venturesathi created to share insights, ideas, and industry stories that shape the future of outsourcing, operations, and customer experience. From in-depth blogs to thought-led articles, it’s where conversations begin and perspectives evolve.

 

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