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Think of travel as a big adventure, and contact centers as the helpful wizards behind the scenes making sure everything goes smoothly. These contact centers are like customer service superheroes, especially important for travel agencies. Imagine you\’re on a trip, facing all sorts of challenges. Who comes to the rescue? Great customer service! But how

Introduction Poor customer service in the travel industry is a widespread concern that often taints the otherwise thrilling experience of exploring new destinations. Picture this: flight delays leaving passengers stranded at airports, hotel bookings gone awry upon arrival, and lackluster responses to urgent travel queries. These scenarios are not uncommon and are typically traced back