Magazine

Knowledge Management System For Contact Center In the ever-evolving business landscape, call centers stand as crucial touchpoints between companies and customers. The need for accurate and up-to-date information is more pronounced than ever, making knowledge management (KMS) a linchpin in the call center’s operations. This article delves into the core aspects of knowledge management, its […]

Dark Data Utilization in Contact Center What is Dark data? Dark data represents the latent pool of information gathered during routine business activities but often left untapped for further exploration or practical application. According to Splunk’s global survey of over 1,300 business and IT decision-makers, approximately 60% of organizations report that half or more of